Frequently asked questions
Handcrafted gifts, fast shipping, and an easy 30-day promise. Jump to a topic or browse below.
Orders & shipping
How fast will my order ship?
Each piece is made to order and dispatched within 1–2 business days, Monday to Friday. US delivery is typically 3–5 business days after that; Canada, the UK, the EU and Australia are usually 7–14 business days. Full details on Shipping & Delivery.
Do you offer free shipping?
Yes — free US standard shipping on every order over $29. Orders under $29 ship for a flat $10. International shipping is calculated at checkout.
Where do you ship?
We ship to the United States, Canada, the United Kingdom, the European Union and Australia. Working on more — join our newsletter to hear first.
Can I ship to a different address, like the gift recipient?
Absolutely. Just enter the recipient's address as the shipping address at checkout — we never include a price or invoice in the box.
Product & wood care
What are your products made of?
Our pieces are made from wood and finished by hand. Because each one is handcrafted, the grain and tone vary a little from piece to piece — that's part of the character.
Where and how are they made?
Our pieces are made from responsibly sourced wood, then cut, sanded and finished by hand and checked one by one before they ship.
How do I care for my wood piece?
Wipe with a dry or barely-damp cloth, keep it out of direct sun and away from dishwashers, and a drop of food-safe wood oil once a year keeps the grain glowing for decades.
The grain and tone vary between pieces — is that a defect?
Not at all — that's the nature of handcrafted wood, and part of the character. Grain, tone and small natural markings vary from piece to piece. Genuine defects are a different story: if something is faulty, we'll replace it (see Returns below).
Gifting
Can I add a gift message?
Yes — add your note in the gift-message field at checkout and we'll include it on a card with the order.
Will the price be shown in the package?
Never. We don't include prices, receipts or invoices in any shipment, so it's always ready to give.
Can I get it in time for a specific date?
Usually, yes. Order with a little room for the delivery window above, or email support@woodamore.com with your date and we'll do everything we can to make it happen.
Returns & guarantee
Can I return it if it's not right?
Yes — 30 days, no hassle, for a full refund or exchange, wherever you ordered from. See our Returns & 30-Day Promise.
What if it arrives damaged?
That's on us. Send a photo to support@woodamore.com within 7 days of delivery and we'll ship a replacement right away — no need to return the original.